Fine Vaping equipment, E-Cigarettes, E-Liquids

Terms and Conditions

The following Terms and Conditions apply to the use of this Website

Definitions

Buyer means the individual or organisation that buys or agrees to buy the Goods from the Seller.

Consumer shall have the meaning ascribed in section 12 of the Unfair 

Contract Terms Act 1977. Contract means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions. Goods mean the articles that the Buyer agrees to buy from the Seller. Seller means N. Tornea t/a Vape Geek, 8 Old road, East Cowes, PO32 6AJ, UK 

Buyer means The Customer who places an order, Via the Website, Telephone or by Letter.Terms and Conditions mean the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller.

 

Conditions

Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer. These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer. Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions. Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller. Any complaints should be addressed to the Seller's address at: 8 Old road, East Cowes, PO32 6AJ, UK

 

Ordering

All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller.  The Seller may choose not to accept an order for any reason. Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days. When making an order through the Website, the technical steps the Buyer needs to take to complete the order process are described in the Order Process Section.

 

Age of Consent

Where Goods may only be purchased by persons of 18 or older. If the Seller discovers that the Buyer is not legally entitled to order certain Goods, the Seller shall be entitled to cancel the order immediately, without notice.

WARNINGS:
You purchase and use all our e-liquid products entirely at your own risk, claims will not be entertained for equipment damage or personal injury to you or anyone else resulting from the use of our products, this includes misuse or accidental damage.


Electronic Cigarette's  and e-liquids may contain nicotine, a Toxic and addictive substance. Electronic Cigarette products, e-liquids and accessories are only intended for committed smokers of legal smoking age and not for use by non-smokers, children, women who are pregnant or may become pregnant.

If you experience any side effects or possible side effects, stop using the product immediately and consult a physician. E-Liquid is Toxic and may be poisonous if orally ingested or absorbed via skin contact. Electronic Cigarette’s and e-liquids sold via VAPE GEEK UK, are not intended as a smoking cessation product, and have not been tested or guaranteed as such.

Keep all E-Liquids stored upright with the cap on, in a secure location, out of reach of children, pets and away from any foodstuffs.

Price and Payment

The price of the Goods shall be that which is stipulated on the Website. The total purchase price, including delivery charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order.After the order is received the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancelPayment of the price and delivery charges must be made in full before dispatch of the Goods.  

 

Right of seller

The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order. The Seller reserves the right to withdraw any goods from the Website at any time. The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.  

 

Warranty

All of our products have 30 days warranty from the date of the receipt. Dead on arrival items will be replaced by us as soon as we receive the faulty item back. Purchasers should be aware that our electronic cigarette atomizers and batteries, although made to the highest quality, may fail or degrade over a period of time. (An electronic cigarette atomizer's natural lifespan is around 14-60 days and an electronic cigarette battery's expected lifespan is 2-3 months). This is not a guarantee that the Consumer will "like" the Electronic Cigarette, simply that it will function as described within the specified timeframe. Any replacement parts are warranted from the date of delivery of the original order. Replacement and refundsDamaged items by the buyer will not qualify for refund or replacement. If the buyer receives damaged or not working as described items, Vape Geek will replace the items free of charge providing that the customer returns the items back to Vape Geek in its original packaging and without visible damages, as all our items are checked before being shipped to the buyer.If found by Vape Geek that the items are damaged by the buyer, refund or replacement shall be declined.  The seller doesn't have to refund a customer if they: Knew an item was faulty when they bought itDamaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund)

  • no longer want the item (eg because it’s the wrong size or colour) unless they bought it without seeing it

Customers have exactly the same rights on refunds when they buy items in a sale as when they buy them at full price.

 

Limitation of liability

Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller’s agents or employees.

 

Force Majeure

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lockouts, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.

 

Changes To Terms

The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

 

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

 

Delivery

FIRST CLASS

Goods supplied within the UK will normally be delivered within 7 (Seven) working days of acceptance of order, free or paid for. Goods supplied internationally will be delivered within 21 (Twenty one) working days, free or paid for.  

RECORDED DELIVERY OPTION or all recorded delivery UK or international you will be provided with a tracking number upon dispatch. Where specific delivery dates have been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree on a new delivery date.The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.

 

Return Policy

The Consumer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 working days of delivery confirming in writing if the Goods are damaged or do not comply with any of the Contract. If the Consumer fails to do so the Consumer shall be deemed to have accepted the Goods. As the product is an oral product once used it cannot be returned, unless faulty. Orders can be cancelled any time prior to shipping. Once shipped if returned unopened, the Consumer will be responsible for both the outbound and return shipping costs plus any restocking fee deemed necessary, up to a maximum of 10% of the purchase price. Replacement and refunds Items damaged by the buyer will not qualify for refund or replacement. ATOMIZERS refunds: Seller provides a full refund only for DOA atomizers and unused atomizers. Due to hygienical reasons seller will not issue a refund for the atomizer which has been used. 
If the buyer receive damaged or not working as described items, the seller will replace the items free of charge providing that the customer returns the items back to Vape Geek in its original packaging and without visible damages, as all the items are checked before being shipped to the buyer. If found by Vape Geek that the items are damaged by the buyer, refund or replacement shall be declined.  The seller doesn't have to refund a customer if they: Knew an item was faulty when they bought it Damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund) 

  • no longer want the item (eg because it’s the wrong size or colour) unless they bought it without seeing it

Customers have exactly the same rights on refunds when they buy items in a sale as when they buy them at full price.

 

Privacy Policy  

Vape Geek  (“We”, “Vape Geek”, “our” or “us) are committed to protecting your (“you” or “your”) personal data, handling it responsibly and respecting your privacy.

This policy covers the personal data that we collect whenever you interact with us, including when you use our websites and apps, when you attend Vape Geek events, and when you correspond with us (such as by email or over the phone). It also covers personal data that we may receive from third parties.

 

The sections below explain in more detail:

The types of personal data we collect from you

The types of personal data we receive from third parties

Why we process your personal data

Who we share your personal data with

Personal data transfers outside of the EEA

How long we retain your personal data and security

Your rights to withdraw your consent and to object (including to direct marketing)

Your other personal data rights

How to contact us and exercise your rights

 

Personal data Vape Geek collects from you

We collect personal data from your interactions with us, such as when you engage with our websites and apps, attend a Vape Geek event, or when you email or phone us.

The personal data we collect from you includes:

The name and contact details that you provide at the time of making an enquiry, when you register as a member with us and complete forms on our site www.vapegeek.co.uk, (“our site”)

Your payment and address details

Your marketing preferences, including any consents you have given us

Information you provide when you complete surveys that we use for research purposes

Your browser or device information

Information about your use of our websites and apps

Your communications with us, including when you report a problem with our site

Personal data Vape Geek receives from third parties

Sometimes we receive personal data from third parties, in particular:

You may have asked someone to book or to make an enquiry on your behalf

Software tell us how you engage with our websites and apps

Data specialists provide us with insights about our members, based on their own aggregated data sets

Government and law enforcement authorities may provide us with personal identification and background information when they are involved in official inquiries

Why Vape Geek processes your personal data

This section explains the reasons why we process your personal data and our legal bases for doing so.

Consent

If you’ve opted-in to receive information and offers relating to Vape Geek 

We also rely on your consent to process information about your use of our websites, apps and social media sites, so that we can improve your browsing experience and deliver online advertising that is relevant to you (for more information, click here to see our Other Information Collection Policy here. and Marketing Communications Policy).

Wherever we rely on your consent to process personal data, you have a right to withdraw that consent. 

Legitimate interests

We process your personal data when necessary to pursue our legitimate interests in the following:

tailoring our website and communications for you.  We collect information about your engagement with us online (such as pages that you have visited on our websites or apps) and combine that with aggregated insights we have about our member base, to build a fuller understanding of your individual preferences

carrying out profiling to tailor our marketing information which is most relevant and appropriate to you

monitoring, improving and protecting our products, content and services

checking the credit or debit card details you provide (to process your payments and prevent fraudulent transactions)

sending you some types of direct marketing, including by email and post

responding to your comments or complaints

undertaking, or inviting you to take part in, market research

querying whether you have had an issue completing an online form

preventing, investigating and/or reporting fraud, terrorism, misrepresentation, security incidents or crime

managing legal claims, compliance, regulatory and investigative matters

notifying you about changes to our service

You have a right to object to any processing that we undertake for our legitimate interests.

Contract

We process your personal data when necessary for contractual reasons, such as to administer your account registration and to provide products and services that you have requested. 

We do not store credit card details.

Legal obligation

We are legally required to process your personal data in cases where we need to respond to certain requests by government or law enforcement authorities.

Who Vape Geek  shares personal data with

We will share your personal data with the following recipients:

third party suppliers involved in: data insights; website hosting; advertising; systems maintenance; database management; identity checking; payment processing; delivery logistics;

government authorities to assist with their official requests and comply with our legal obligations

our advisers, any prospective booker’s advisers, and any new owners of the business (in the event our business is sold or integrated with another business)

Personal data transfers outside of the EEA

The EEA includes all EU countries, as well as Iceland, Liechtenstein and Norway.  Some of the third parties that we share personal data with may need to transfer personal data outside of the EEA, for example to the United States of America. 

Where your personal data is transferred to a country outside of the EEA and that country is not subject to an EU adequacy decision, we will ensure your data is protected by appropriate safeguards (for example, EU approved standard contractual clauses, a Privacy Shield certification, or a supplier’s Binding Corporate Rules).  A copy of the relevant safeguard can be provided for your review on request – Click here for information on how to contact us and exercise your rights.

How long Vape Geek retains personal data and security

We retain personal data about your membership for as long as your account remains active, and for 5 years after (in case you decide to reactivate your membership or have queries about it).

We retain personal data relating to your bookings for 5 years from the date of the relevant transaction.  This is to understand your booking preferences and to meet our legal and contractual obligations.

Where you have asked us not to send you direct marketing, we keep a record of that fact to ensure we respect your request in future.

We also retain information with the potential to give rise to legal disputes for 7 years from the expiry or termination of any contracts.

We seek to use reasonable organizational, technical and administrative measures to protect personal information within our organization.  Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure.  If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us. 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights to withdraw consent and to object (including to direct marketing)

Wherever we rely on your consent to process personal data, you always have a right to withdraw that consent.  Click here to see the situations where we rely on your consent.

You also have the right to object to any use of your personal data for direct marketing purposes, as well as to processing that we undertake based on our legitimate interests. 

Your other personal data rights

In addition to your rights to withdraw your consent and to object, you have the right to ask us:

for access to information about your personal data or for a copy of your personal data

to correct or delete your personal data

to restrict (i.e. stop any active) processing of your personal data

to provide you with certain personal data in a structured, machine readable format and to transmit that data to another organisation

These rights may not always apply, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law to keep or have a compelling legitimate interest in keeping.  If this is the case then we’ll let you know when we respond to your request.

How to contact us and exercise your rights

The easiest way to stop receiving information from us is by opting out of communications through your online account (this is linked to in our communications with you and is accessible at times via your account settings).  You can also correct your registration details through your online account.

We will do our best to assist with any queries you have about your personal data. 

If you consider our use of your personal information to be unlawful, you have the right to complain to an EU data protection authority where you live, work or where you believe a breach may have occurred. This is likely to be the Information Commissioner’s Office in the UK (please see further information on their website: www.ico.org.uk).

The information set out in this policy is provided to individuals whose personal data we process as data controller, in compliance with our obligations under Articles 13 and 14 of the General Data Protection Regulation 2016/679.

 

Last updated 23 May 2018

 

We suggest that you check back here for updates, as we will update this policy from time to time.

 

Severance

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.